SHIPPING POLICY

Shipping Days And Times
Arlana’s Gourmet Cookies products are shipped weekly from Southern California. We ship Tuesday, Wednesday and Thursday.  We do not process or ship orders on Saturday, Sunday or Holidays. Orders received by 10:00AM PST Tuesday, Wednesday and Thursday will ship the same business day.  Orders received after 10:00AM PST will ship the following day, accepted Thursday.  Orders received after 10:00AM PST on Thursday will ship the following Monday. For example, if you place your order at 12:00PM PST on Thursday, your order will ship on Monday of the following week.

 

Delivery Times For Business Addresses & Residences
USPS® is our preferred shipping vendor. All products are shipped as Priority Mail in 1 – 5 Business Days.  Below is a map to determine the general number of days to reach the destination. 

  • Deliver Times

    • Business Address - Between 9:00AM and 5:00PM

    • Residential Address - Between 9:00AM and 7:00PM

Cookie Pop’s & Specialty Shipping Note

Our Cookie Pop’s requires special handling when shipped to areas with warm weather and warm seasons. To ensure your order arrives in perfect condition, orders shipped to areas that are over 75 degrees will be automatically changed to 2nd day air. To reduce the risk of melted cookies on orders in transit to warmer climates (75 degrees and higher), we have added ice packs to your order for no additional fee.

 

What Is The Status Of My Order?

As soon as your order shipped you will receive an email confirming shipment along with your tracking number.

Shipping Parameters
USPS® will only accept physical street addresses. Therefore, Arlana’s Gourmet Cookies cannot ship to P.O. Boxes, APO or FPO addresses. We do ship outside of the fifty-one United States. Please call us at 844.384.4407 or click "Contact Us" for pricing. Shipments to Alaska and Hawaii will take an extra day to arrive.

Address Accuracy
Please make sure you check your order for accuracy before submitting it. There will be a $15.00 Address Correction fee assessed for any address corrections made by USPS®. During the ordering process, you will be asked to verify the shipping address(es) for your gift(s) through our Address Verification System. Arlana’s Gourmet Cookies will not be responsible for packages refused by the recipient, or for incorrect or incomplete shipping addresses. Please include apartment/suite numbers, East/West street assignments, etc. where applicable. Business addresses will require a company name and/or suite number to avoid any correction fees.

 

Delivery Delays
Delivery delays can occur due to weather, businesses being closed, incorrect addresses, etc. These delays may affect ship dates and/or arrival dates. Arlana’s Gourmet Cookies will do our best to ship in a timely manner, but we cannot be held responsible for late deliveries due to these delays or address issues.

Damages
If your package is damaged during upon arrival, please contact Arlana’s Gourmet Cookies within 48 hours of your shipment being delivered.

Questions

If you have any questions, Do you ship outside of the United States?

Map

Below is a map to determine the general number of days to reach the destination. 

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